We ship your order next-business-day when you order by 5:00 pm, Monday through Friday. Orders placed after 5:00 pm on Friday, or on Saturday or Sunday, will be shipped the following Tuesday. A contact person must be available to accept the delivery between the hours of 9:00 am and 5:00 pm. Otherwise, a delivery notice will be left at the door and the package sent to the closest post office for pick-up. No package will be left in a safe area at your location, unless explicitly requested beforehand. In the event of a holiday, deliveries may be delayed. We observe many federal and provincial holidays across Canada. If you are in an area that is observing a holiday and are unsure of your delivery date, please contact us. You may contact us by email at any time or call us at 855-449-8745 from 8:00 am to 6:00 pm ET Monday through Friday. A customer service representative will be happy to assist you.
Free shipping & Excluded Area
Delivery is free on orders over $99 excluding GST and PST after any coupon or discount for almost every where in Canada (exclusions are provided in the following table). The order is shipped pending credit approval and product availability. Orders under $99 are charged a delivery fee based on shipping address (the fee will be provided before order confirmation). Due to our limits, the following postal codes are excluded from Free shipping. Please note that this list might change without prior notice.
Excluded postal codes from Free Shipping (first three letters only):
We do our very best to avoid back orders. In the case that you do order a product that is on back order, our customer service team will contact you and offer to replace your product with another, or remove the product from your order and receive full credit for that particular product.